STUDY: The Best and Worst Rental Car Companies
Rental car customer satisfaction has been steady even though the pandemic reduced travel this year.
MAJOR RENTAL CAR COMPANIES HAVE MAINTAINed CUSTOMER SATISFACTION with GREAT CUSTOMER SERVICE AND ENHANCED CLEANING PROTOCOLS.
J.D. Power analyzed responses from 7,364 travelers who rented from an airport location from Aug 2019 through Aug 2020.
THE 2020 NORTH AMERICA RENTAL CAR SATISFACTION STUDY MEASURED CUSTOMER SATISFACTION WITH THE ENTIRE AIRPORT RENTAL CAR EXPERIENCE,
from reservation to vehicle return, and ranked airport-based rental car companies.
Hertz topped the list for the second year in a row.
followed closely by Enterprise and Alamo. Budget came in last.
rental companies out of 1,000-points:
1. Hertz, 852
2. Enterprise, 849
3. Alamo, 848
4. National, 845
5. Dollar, 836
6. Thrifty, 835
7. Avis, 834
8. Budget, 818
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be safe on the road!